Return Policy for Aysha Skin-Care

Effective Date: 2023

At Aysha Skin-Care, we strive to ensure that our customers receive high-quality products. If you encounter any issues with your order, such as a broken product, leakage, or receiving the wrong item, we are here to help. Please review our return policy below:

1. Broken Products

If you receive a product that is damaged or broken upon arrival, please contact us within 7 days of receipt. To initiate a return or replacement:

• Contact Us: Send an email to Sales@aysha-skincare.com with your order number, a description of the issue, and photos of the damaged product and packaging.
• Return Process: We will provide you with instructions for returning the damaged item and arranging for a replacement or refund.

2. Leakage Issues

If your product arrives with leakage or any sign of compromised packaging, please notify us within 7 days of delivery. To address leakage issues:

• Contact Us: Email us at [Customer Support Email] with your order number, details of the leakage issue, and photos of the affected product and packaging.
• Return/Replacement: We will offer a replacement or refund, and provide you with return instructions if necessary.

3. Wrong Product

If you receive a product that differs from what you ordered, please contact us within 7 days of receiving your package. To resolve this issue:

• Contact Us: Email [Customer Support Email] with your order number, a description of the incorrect item, and a photo of the product you received.
• Return/Exchange: We will arrange for the return of the incorrect item and send you the correct product, or offer a refund if preferred.

General Return Instructions:

1. Return Shipping: For returns due to product issues, we will cover the return shipping costs. Follow the return instructions provided by our support team.
2. Refunds: Once we receive the returned item, we will process your refund or replacement within [number of days] business days.
3. Conditions: Products must be returned in their original condition and packaging. Returns outside the 7-day window or items that do not meet the criteria may not be eligible for a refund or replacement.

Contact Us:

For any questions or to initiate a return, please contact us at:

Aysha Skin-Care
Aysha Himalayan moo 11 tumbon banpet amphur muang
Changwat khonkaen, 40000 Thailand
Email: Sales@aysha-skincare.com
 Tel: 091-0305656

Thank you for choosing Aysha Skin-Care. We appreciate your understanding and are committed to ensuring your satisfaction with our products.